Date: 15 April 2020
Important Information about our Licensee
Financial Services Guide
This Financial Services Guide (FSG) is designed to clarify who we are and what we do, and help you decide whether to use our services. To make things simple, this guide explains:
- The services and types of products we’re able to offer you
- how we and our associates are paid and any other benefits we may receive
- any potential conflicts of interest we may have
- how we protect your privacy and handle your personal information
- how we resolve disputes, and what you should do if you have one.
Please read through the whole FSG, as it’s full of useful information – and is also worth holding on to for future reference. And of course, if you ever have any questions, please contact us.
Other documents you may receive
In addition to this FSG, when we provide you financial advice we will also present you with a written Statement of Advice [SoA].
This will describe:
- advice and strategies we recommend and the reasons why;
- the financial products and services we recommend and the reasons why;
- any fees or commissions we will receive; and
- any associations we have with financial product providers or other parties that may influence the advice we provide.
After that, any time you receive further financial advice from us, we will either provide you with another SOA or give you (or keep our own) written Record of Advice [ROA]. You can request a copy of this by contacting us any time up to seven years from the date of the advice provided. Please refer to the “Contact us” section of this FSG for our contact details.
To help you make an informed decision about a financial product you generally will be given a Product Disclosure Statement (PDS) which outlines the product features and costs in detail. In certain circumstances it is not a requirement that you be given a PDS (including for example, where you already have one).
Giving us instructions
If you want to make changes to your financial plan or provide other instructions, please contact us. Please refer to the “Contact us” section of this FSG for our contact details.
Generally, you will need to give us instructions in writing [eg, fax, email or letter] or another method as agreed with us.
We are authorised representatives of GWM Adviser Services Limited ABN 96 002 071 749, Australian Financial Services Licence Number 230692 (“GWM Adviser Services”) of Level 1, 105-153 Miller Street, North Sydney NSW 2060.
GWM Adviser Services is recognised as one of Australia’s leading financial advice networks, with approximately 400 experienced financial planners across Australia managing over $14 billion of investments.
GWM Adviser Services Limited is a professional partner of the Financial Planning Association, the professional body representing qualified financial planners in Australia and therefore, adheres to set standards in terms of ethics, conduct and continuing professional development.
Our associations and relationships
GWM Adviser Services is part of the National Australia Bank Limited (“NAB”) group of companies (“NAB Group”). As the NAB Group is an issuer of financial products, we are not able to refer to ourselves as ‘independent’, ‘impartial’, or ‘unbiased’. If you would like further information about independence, conflicts or selecting a financial adviser you can visit ASIC’s Money Smart website (www.moneysmart.gov.au/investing/financial-advice).
GWM Adviser Services financial planners are required by law to provide financial advice that meets the obligations set out in the Corporations Act to act in the best interest of each client.
We may recommend financial products issued by companies within the NAB Group or companies in which a shareholding is maintained by a NAB Group member (including MLC Limited). These include products and services with the following branding: NAB, National, MLC, JANA, JB Were, Plum, Pre Select Funds, Private Investment Consulting, WealthHub Securities, Altrinsic Global Advisers, Antares Capital, Fairview Equity Partners, Intermede Investment Partners, Presima Inc and Redpoint Investment Management.
If we recommend a product or service issued by a NAB Group company, they will benefit from our recommendation by receiving product and management fees from you as well as fees paid by fund managers to distribute the fund manager’s product. Please refer to the relevant PDS and/or offer documents for further information.
We generally recommend products that are listed on GWM Adviser Services’ approved product list. These will include NAB Group products. Before any products are added to this list a review process is undertaken and products are required to meet minimum standards. If these products are not appropriate for your circumstances then we may recommend a product outside of this list. At all times, we will ensure that our recommendations are in your best interests. You can view a copy of our approved product list on the Garvan website (garvan.mlc.com.au).
GWM Adviser Services maintains a relationship with the following insurance providers (AIA, Zurich and One Path) which pay GWM Adviser Services a licensee commission payment as described in the ‘Commissions received by our Licensee from product providers’ section of this FSG.
NAB does not guarantee or otherwise accept any liability in respect of the financial advice or services provided by GWM Adviser Services or its authorised representatives.
NAB and its related bodies corporate distribute insurance products issued by MLC Limited ABN 90 000 000 402. MLC Limited is part of the Nippon Life Insurance Group and not a part of the NAB Group.
Who we are
Up Wealth Management was established in 2014 to provide a personalised wealth management experience to people within the ACT, Sydney and NSW South Coast regions.
We specialise in providing a service to affluent, high net wealth and high net income individuals and families.
We are 100% adviser owned.
The following financial advisers are authorised to provide the financial services referred to in the ‘What we do’ section of this FSG to you on behalf of GWM Adviser Services:
Mark Connell ~ Authorised Representative No. 463499
Aaron Hopkins ~ Authorised Representative No. 1008176
Brett Billington ~ Authorised Representative No. 332579
For ACT clients, the Financial Services we offer are provided by Up Wealth Canberra Pty Ltd, ABN: 31 169 517 542, trading as Up Wealth Management, Authorised Representative No. 463500.
For Sydney clients, the Financial Services we offer are provided by Up Wealth Sydney Pty Ltd, ABN: 57 616 370 337, trading as Up Wealth Management, Authorised Representative No. 1251186.
For NSW South Coast clients, the Financial Services we offer are provided by Up Wealth South Coast Pty Ltd, ABN: 78 169 517 300, trading as Up Wealth Management, Authorised Representative No. 463502.
GWM Adviser Services Limited has authorised us to provide you with this Financial Services Guide.
What we do
We are authorised by GWM Adviser Services Limited to provide financial advice in relation to:
- Wealth Accumulation
- Income and Asset Protection
- Tax Strategies
- Retirement and Redundancy Planning
- Estate Planning
- Government Benefits
- Debt Management
and to provide financial advice and deal in the following financial products:
- Basic Deposit Products
- Non-basic Deposit Products
- Non-cash Payment Facilities
- Life Products – Investment Life Insurance
- Life Products – Life Risk Insurance
- Retirement Savings Accounts
- Managed Investment Schemes, including Investor Directed Portfolio Services [IDPS]
- Government Debentures, Stocks or Bonds
- Standard Margin Lending Facilities.
We are not authorised to provide any other financial services or financial products on behalf of GWM Adviser Services.
Where we are unauthorised to provide you with a financial service or financial product that you are interested in, we will advise you of this and refer you to an alternative source of advice.
For more information on anything you have read in this document or if there is anything else we can help you with, please contact Up Wealth Management in Canberra on 02 6295 7716, Sydney on 02 8376 0350 or at Batemans Bay on 02 4472 2205. Other contact details:
Address for Sydney and Canberra clients: PO BOX 296 Gungahlin ACT 2912
Address for South Coast clients: PO BOX 1315 Batemans Bay NSW 2536
How we manage your personal information
Collecting your personal information
We need to collect your personal information (which may include your sensitive information, such as health information) for a variety of purposes, including to provide you with the financial services you have requested (including answering your requests and complaints, varying products and services and managing your relevant product portfolios) and to contact you about other products and services that may be relevant to you. It is also necessary for us to collect personal information in order to prevent or investigate any fraud or crime or any suspected fraud or crime.
We’ll collect your personal information from you directly whenever we can. Sometimes we collect your personal information from other sources or third parties such as your Accountant. We do this only if it’s necessary to do so, for example where:
- we can’t get hold of you and we rely on publicly available information to update your contact details;
- we need information from an insurer about an insurance application you make through us;
- at your request, we exchange information with your legal or financial advisers or other representatives.
You may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.
We may collect information about you because we are required or authorised by law to collect it. There are laws that affect financial institutions, including company and tax law, which require us to collect personal information. For example, we require personal information to verify your identity under Commonwealth Anti-Money Laundering law.
What happens if you don’t provide your information to us?
If you don’t provide your information to us, we may not be able to:
- provide you with the product or service you want;
- manage or administer your product or service;
- verify your identity or protect against fraud; or
- let you know about other products or services that might better meet your financial and lifestyle needs.
Protecting your privacy
Protecting your privacy is essential to our business. Your file, containing your profile, personal objectives, financial circumstances and our recommendations, is kept securely.
Disclosing your personal information
We may share your personal information (which may include your sensitive information, such as health information where we have your consent) with third parties for any purposes for which we use your information. This may include to the following types of third parties:
- those involved in providing, managing or administering the products and services you have requested, including other advisers, paraplanners and organisations who work with us, including GWM Adviser Services and other members of the NAB Group, depending on the financial services and products you have requested;
- insurance providers, superannuation trustees and product providers related to the financial services you have requested;
- professional associations and organisations that help us operate our business, such as those that provide administrative, financial, accounting, insurance, research, legal, strategic advice, auditing, computer or other business services, including our Licensee GWM Adviser Services and other members of the NAB Group;
- your representatives, service providers or other organisations, such as your accountant, solicitor, tax agent, stockbroker or bank;
- organisations involved in a business restructure or a transfer of all or part of the assets of our business; and
- government and regulatory authorities and other organisations when required or authorised by law (in some instances these bodies may share it with relevant foreign authorities)
- Where you have given your consent.
We may also store your information in the cloud or other types of networked or electronic storage. An electronic or networked storage can be accessed from various countries via an internet connection, it is not always practicable to know which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than listed.
Overseas organisations may be required to disclose information we share with them under federal law. In those instances, we will not be responsible for that disclosure.
Sharing with MLC Limited
NAB distributes MLC Limited’s life insurance products. MLC Limited is no longer part of the NAB Group of companies. NAB may exchange personal information with MLC Limited or their service providers in order to administer and manage your life insurance products that are issued by them. We may also need to share information with MLC Limited so as to ensure:
- your insurance premiums are correctly calculated;
- insurance claims and benefits are paid;
- NAB and MLC Limited can both tell you about our respective marketing and product offers (including ensuring customers who hold MLC Limited products are excluded from NAB Group campaigns marketing MLC Limited products);
Consent to marketing activity
We presume you consent to being contacted by us (including GWM Adviser Services and other members of the NAB Group) about suitable products and services via the contact details you have provided. We may continue to contact you for these reasons until you withdraw your consent. You can do this at any time by contacting us (see the ‘Contact us’ section of this FSG). We will process your request as soon as practicable.
Gaining access to your personal information
Correcting your Information
Your confidence in our advice
Your satisfaction is very important to us and we have procedures in place to resolve any concerns promptly and fairly.
Our complaints procedure
If you’re unhappy with the advice you receive or other aspects of our service, please follow the steps outlined below.
- Please let your financial adviser know so we can act on it immediately.
- If your adviser has not satisfactorily resolved your complaint, please contact our Advice Dispute Resolution Team on:
Phone: 1800 611 950 Email: firstname.lastname@example.org
In writing to:
Advice Dispute Resolution Team
GWM Adviser Services Limited
Level 2, 105-153 Miller Street
North Sydney NSW 2060
3. If your complaint isn’t resolved within 45 days or to your satisfaction, then you may refer the matter to the Australian Financial Complaints Authority (AFCA):
Website: www.afca.org.au Email: email@example.com Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority GPO BOX 3, Melbourne VIC 3001
AFCA provides fair and independent financial services complaint resolution that’s free to consumers. Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a time applies or when the time limit relevant to your circumstances expires.
GWM Adviser Services Limited holds professional indemnity insurance that satisfies the requirements [Section 912B] of the Corporations Act. This insurance also covers the conduct of our advisers who were authorised by GWM Adviser Services Limited at the time of providing the advice, but are no longer authorised representatives of GWM Adviser Services at the time of your complaint.
Payments and benefits we receive
You can pay for the services you receive on a fee for advice basis. This allows you to know that you are paying for our advice irrespective of any product you use, clarifies the services you are entitled to and ensures all recommendations are driven by your needs. We will agree with you the amount you pay based upon:
- a flat dollar fee;
- an hourly rate;
- the amount you invest; or
- a combination of the above.
You can pay in the following ways:
- as a fee for advice that will be deducted from your investments as a one-off payment or in instalments;
- by direct invoice from us for initial and ongoing advice;
- via commission we may receive from a financial product provider when you commence an insurance contract; or
- a combination of the above.
If you are not already on a fee for advice package, you can move to this payment at any time.
Other payments we may receive
We will provide you with details of all fees, commissions or other benefits we may receive when we provide advice to you and, where possible, will give actual dollar amounts. If we cannot provide this accurately, we will provide worked-dollar examples.
Even if you don’t receive personal financial advice from us, you can still request the details of any fees, commissions or other benefits we receive in relation to any other financial service we provide you.
Benefits we may receive
Sometimes in the process of providing advice, we may receive benefits from product providers.
We may attend conferences and professional development seminars that have a genuine education or training purpose. GWM Adviser Services Limited, or our employer, may pay for the costs of our travel and accommodation and events and functions held in conjunction with the conference or seminar.
We keep a register detailing certain non-monetary benefits that we receive eg. benefits valued between $100 and $300 and those that relate to genuine education or training and technology software or support.
You can view an extract of the register by contacting us. Please be aware that GWM Adviser Services Limited may charge you for the cost of providing this information to you.
GWM Adviser Services Limited receives cash payments from product providers who sponsor and attend training presentations, conferences and/or professional development days. Amounts vary between product providers and your financial adviser does not directly share in the sponsorship payment; however, they may indirectly benefit as these payments subsidise the costs associated with these training and professional development events.
MLC Limited pays a distribution allowance to National Wealth Management Services Limited, a related body corporate of NAB, in respect of the distribution of MLC Limited’s insurance products by licensees in the NAB Group (including NAB). This amount is not ascertainable at this time and will depend in part on the value of MLC Limited’s insurance portfolio relating to insurance distributed through NAB and its related bodies corporate and the performance of NAB and its related bodies corporate against agreed annual performance criteria. This allowance is not shared with us and does not represent an additional charge to you.
Referrals from a third party: At present we do not have any referral arrangement in place to pay a third party referrer a referral fee, commission or other benefit. If this changes, we will make you aware of this prior to providing advice, or further advice, to you.
Referrals to a third party: At present we do not have any referral arrangement in place to provide referrals to third parties in return for payment or other benefit. If this changes, we will make you aware of this prior to providing advice, or further advice, to you.
Business Equity Valuation (BEV): In the event of our death or permanent disablement, or if we were to leave the financial planning industry, GWM Adviser Services Limited provides a buyer of last resort option called BEV. This helps manage the transition of ownership to ensure you continue to receive advice.
In addition, we are part of a corporate structure and have a succession agreement in place to manage the transition of ownership should we leave the business. Our business operates in a corporate structure. This model is less likely to be eligible for BEV as all the Principal Advisers in our business would have to leave the industry, die, or become permanently disabled.
The value of any sale under BEV is based on a multiple of ongoing revenue received by the business on an annual basis. Importantly, BEV is subject to us meeting certain compliance requirements and standards.
How we charge for our services
All fees and commissions are inclusive of GST and the fees could be greater than those disclosed below in complex cases. In these instances, we will inform you of the exact fee payable promptly in writing.
|Initial Consultation||There may be a fee of up to $550 for the first meeting.|
|Advice preparation||For us to provide and document our advice there will be a cost. The fee will depend on the nature and complexity of the advice and the size of the investment portfolio:
The minimum fee charged is $550 while the maximum fee is $15,000.
|Implementation (fee for advice)||We may choose to put in place an implementation fee. This fee will depend on the nature and complexity of the transaction and the size of the investment portfolio:
This may range in between $550 to $15,000.
|Ongoing fee for advice||For our ongoing service offer there will be a cost for the services provided. The minimum fee is $330 while the maximum is $40,000 pa.|
|Fixed Term Advice and Services Agreements||You can elect to enter into a 12 month Fixed Term Advice and Services Agreement as part of your financial planning strategy so you can receive advice services such as a meeting to review your plan. Details of the services will be set out in your 12 month Fixed Term Advice and Service Agreement.
The fee applied will be commensurate to the level of service and the complexity of the advice provided and will be outlined and agreed with you in the Agreement.
|Ad hoc advice||Where you do not wish to participate in an ongoing service arrangement but require ongoing advice on an ad hoc basis, an hourly fee of between $165 and $550 may apply.|
|Execution only service||Where we provide a financial service to facilitate buying or selling of a specific financial product as instructed by you, a one-off minimum of $165 and a maximum of $550 fee may apply.|
|Pre-existing arrangements||For existing clients already in an established commission arrangement, we may receive commission on investment products or margin loans held. For investment products the relevant product issuer will pay initial commission between 0 and 5.5% and ongoing commission between 0% and 0.88% of the value of your investments for as long as you hold the product. For margin loans the relevant product issuer will pay an ongoing commission between 0% and 0.88% of the outstanding loan balance. Commissions are paid to us by the product provider and are not an additional cost to you.|
|Insurance products||Where we arrange a life insurance for you, the relevant insurer will pay an initial commission to us. The commission is calculated as a percentage of the premium paid (and may include health, occupational, frequency and modal loadings and policy fees, but excludes stamp duty).
Annual commission will also be paid when you renew your policy each year.
The rates of initial and ongoing commission will depend on the date the policy is issued and are set out (in the attached FSGs) below: